Customer Success Executive

ASSISTANT MANAGER HR &; ADMIN (HR DEPARTMENT)

ASSISTANT MANAGER HR & ADMIN (HR DEPARTMENT)

Customer Success Executive

Customer Success Executive

Customer Success Executive

About us
GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for
employees, sales teams and channel partners and provide an end-to-end solution for incentive
management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and
Automotive industries.


We have 2 SaaS products:
• My Incentives – This is an end-to-end software to calculate and deliver incentives for
enterprises to drive performance for sales teams and channel partners.
• Buzzz – a comprehensive Reward and recognition product for employee engagement
that helps drive performance and innovation at the workplace. It is designed to
empower business, from accelerating employee engagement to helping appreciate good
work and motivating employees to deliver on business objectives.


THIS ROLE REPORTS TO
This role reports to dual line – Managing Director and Head of finance


RESPONSIBILITIES:
Hr Operations:
• Evaluating, rebuilding, implementing HR processes & admin policies
• Define and maintain jd’s, KRA & kpi’s for each position.
• Define and optimize departmental KRA along with department head.
• Maintain all documents pertaining to Employee Lifecycle
Talent Management:
• Planning & execution of performance evaluation
• Identification and delivery of learning & development needs
• Recruitment, induction & retention plan.
• Reduce expenses with 3rd party contractors.


Compensation & Benefits:
• Defining and implementing a uniform salary structure.
• Finalizing other benefits for employees as per industrial standards.
Organizational Development Interventions:
• Conducting regular feedback and engagement surveys
• Proactive approach in driving company behaviors and culture across the organization
• Career progression


DESIRED KNOWLEDGE, SKILLS AND EXPERIENCE
• 2+ years’ experience in HR, ideally within a medium sized organization.
• Masters/university degree in appropriate area of studies, e.g. HRM, business management
etc.
• Flexible and collaborative approach, with an ability to thrive in ambiguity and enjoy a fastpaced and dynamic environment.
• An empathetic and engaging style.
• Strong communication skills – verbal and written.
• A well-organized, process orientated and positive approach.

About us

GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for employees, sales teams and channel partners and provide an end-to-end solution for incentive management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and Automotive industries.

We have 2 SaaS products:

My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners.

Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

This role reports to

Customer Success Manager

3 best things about the job

  • Play an integral role in ensuring success for program performance.       
  • Actively identify development opportunities for yourself to ensure Performance Excellence
  • Build strong relationships with internal departments to ensure understanding of proposition

Responsibilities of the role

  • Execution of program deliverables in coordination with the client and internal stakeholders – as per agreed SLAs and quality expectations
  • Managing complex program data and MIS        
  • Daily program related activities throughout the program life cycle
  • Develop and manage strong relationships with other internal departments to ensure outstanding service and solutions
  • Ability to coordinate and manage multiple programs

What you will need

  • Advanced level MS Excel proficiency including data analysis will be added advantage.
  • 1 to 2 years of experience in similar role.
  • Ability to work with multiple internal and external stakeholders.
  • Excellent verbal and written communication skills.
Customer Success Executive

Operations Executive

Operations Executive

Customer Success Executive

Customer Success Executive

Customer Success Executive

About us

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

Following are examples of what we do:

  • Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts
  • Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.)
  • Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards
  • Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards
  • Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products

Reports to

Assistant Manager – Operations

3 best things about the job

  1. Work in a rapidly evolving industry where scalable ecommerce platform have a huge impact.
  2. Have complete ownership in collaboration abilities with multiple stakeholders

Responsibilities of the role

  • Monitoring and close Coordination with Suppliers for dispatch of orders and resolving the issues if any during the course of daily order management
  • Constant follow up with suppliers for sharing of new products, catalogue updation and planning promotions.
  • Monitoring open tickets and follow up with suppliers for the timely closure of the tickets along with resolution.
  • Uploading products on Tolshop backend panel involving creation of product description sheet, image upload etc following the guidelines and maintaining the quality is of prime importance.
  • Updation of products information and Product & price updates at the backend panel.
  • Checking of quality for the new products
  • Follow up with vendors for getting the delivery information from them.
  • Making of client rewards & redemption reports in powerpoint on monthly basis.
  • Price negotiation with suppliers to maximise profitability of the company.
  • Coordinating with Courier partners for deliveries
  • Updating and maintaining courier files
  • Uploading Courier Bills
  • Following up with Courier Partners on various logistics for order deliveries & logistics related activities.
  • Coordination with Finance team for invoices and payments

What you will need

  • Strong written and verbal communication skills
  • Good command over MS office including Excel formulas, pivot table, powerpoint.

This role requires coordination with multiple stakeholders like finance, customer support, technical and various other teams

About us

GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for employees, sales teams and channel partners and provide an end-to-end solution for incentive management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and Automotive industries.

We have 2 SaaS products:

My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners.

Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

This role reports to

Customer Success Manager

3 best things about the job

  • Play an integral role in ensuring success for program performance.       
  • Actively identify development opportunities for yourself to ensure Performance Excellence
  • Build strong relationships with internal departments to ensure understanding of proposition

Responsibilities of the role

  • Execution of program deliverables in coordination with the client and internal stakeholders – as per agreed SLAs and quality expectations
  • Managing complex program data and MIS        
  • Daily program related activities throughout the program life cycle
  • Develop and manage strong relationships with other internal departments to ensure outstanding service and solutions
  • Ability to coordinate and manage multiple programs

What you will need

  • Advanced level MS Excel proficiency including data analysis will be added advantage.
  • 1 to 2 years of experience in similar role.
  • Ability to work with multiple internal and external stakeholders.
  • Excellent verbal and written communication skills.
Customer Success Executive

Manager- Customer Service

Manager- Customer Service

Customer Success Executive

Customer Success Executive

Customer Success Executive

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people. We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.   

Some examples of our products are : 

  • Buzzz – a comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives. 

  • My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners.  

  • My Supercheques – Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes. This can be used for promotions and as a quick and easy Reward for Employees and Channel as well. Employees can turn their e-codes into digital or physical gift card Rewards.  

 

This role reports to 

Senior Operations Manager  

3 best things about the job 

  • Learn how to effectively communicate, make decisions, think independently, and expand your understanding of empathy. 

  • Develop a “peoples-first” attitude. 

  • Actively identify process improvements and development opportunities to ensure Performance Excellence 

Key purpose of the role 
 
Major 

  • Responsible for managing and ensuring the quality of outsourced call center services. 

  • Own and Manage all effective communications to customers 

  • Conduct regular quality assessments and performance evaluations to maintain high standards. 

  • Lead and manage the internal customer service team to achieve performance goals. 

  • Provide guidance, trainings and conduct performance assessments for teams. 

  • Identify gaps in existing process and implement efficient customer service process through innovative methods and tech automation. 

  • Efficiently delegate responsibilities within the customer service team. 

  • Monitor task progress to ensure adherence to defined service level agreements (SLAs). 

  • Training and Development of Customer Service Team and Call Center Agents 

  • Manage vendor relationships, particularly with outsourced call center providers. 

Subordinate 

  • Stay updated on products and programs and train the team to efficiently handle customer issues. 

  • Collaborate with internal stakeholders and partners to resolve escalated customer complaints. 

  • Consistantly improve customer service processes to deliver service excellence. 

  • Analyze service performance data, take action, and report results to the organization. 

  • Measure and enhance overall customer experience levels. 

  • Manage standard processes, analyze workflows, and suggest improvements for efficiency. 

  • Onboard and train new support team members. 

 

 

What will you need 

  • Minimum 2 years of experience as a customer service manager 

  • Expert in customer service software like Zoho or similar 

  • Strong written and oral communication skills  

  • Experience in managing email help desk and call centre teams 

  • Experience using MS office applications 

About us

GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for employees, sales teams and channel partners and provide an end-to-end solution for incentive management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and Automotive industries.

We have 2 SaaS products:

My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners.

Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

This role reports to

Customer Success Manager

3 best things about the job

  • Play an integral role in ensuring success for program performance.       
  • Actively identify development opportunities for yourself to ensure Performance Excellence
  • Build strong relationships with internal departments to ensure understanding of proposition

Responsibilities of the role

  • Execution of program deliverables in coordination with the client and internal stakeholders – as per agreed SLAs and quality expectations
  • Managing complex program data and MIS        
  • Daily program related activities throughout the program life cycle
  • Develop and manage strong relationships with other internal departments to ensure outstanding service and solutions
  • Ability to coordinate and manage multiple programs

What you will need

  • Advanced level MS Excel proficiency including data analysis will be added advantage.
  • 1 to 2 years of experience in similar role.
  • Ability to work with multiple internal and external stakeholders.
  • Excellent verbal and written communication skills.
Customer Success Executive

Business Analyst

Business Analyst

PHP-Programmer-1024x1024

Customer Success Executive

Customer Success Executive

About Us

GRG India is a SAAS company providing products in incentive and reward management. Our SAAS
products help companies engage and incentivize their employees, customers, and channel partners.
Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals,
and Automotive industries.


Our focus SaaS product is My Incentives – a gamified incentive platform designed to drive
performance for sales teams and channel partners. The users of My Incentives range from direct
sales teams on the company’s payroll to indirect sales teams including channel partners,
distributors, field sales teams, inside sales teams, retailers, stockists, and gig workers.

Our platform offers real-time tracking through gamified campaigns like milestone journeys, races, and target
meters, automated incentive calculations, and fast reward disbursal directly on the app.


Role Overview:
As a Business Analyst, you will work closely with our Strategy, Product, and Sales teams. Your
primary focus will be to provide analytical and operational support, ensuring our products and
services function at optimal levels.


This role will start out as a full-time internship role (40 hours / week). In 3-6 months, it will be
converted into a full-time role at the company based on performance.


Key Responsibilities:
• Exploratory Data Analysis: Understand complex Excel files, incorporating formulas, references,
index-match, or v-lookup functions, as well as linkages between multiple files.
• Communication: Clarify your understanding and resolve doubts through effective written and
verbal communication.
• Excel Analysis: Conduct in-depth analysis using Excel to support decision-making processes.
• Product Familiarity: Learn and become proficient in configuring our no-code ‘My Incentives’
product, which has an intuitive user interface designed for quick adoption by anyone familiar with
Excel.

What We’re Looking For:
• Fresh graduate or 1 year of experience in a similar role.
• High proficiency in data analysis tools, primarily MS Excel (Pivot Tables, VLOOKUP, etc.).
• Strong verbal and written communication skills.
• A proactive mindset with a keenness to learn and adapt.
• Organizational skills and an ability to multitask effectively.
What’s On Offer:
• A chance to convert the internship into a full-time role within 3-6 months.
• A hybrid work environment with a focus on productivity and collaboration.
• Competitive compensation and other benefits.
Reports To:
• This role will report to the designated department head within the Strategy, Product, or
Sales teams, details of which will be shared upon joining.

About us

GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for employees, sales teams and channel partners and provide an end-to-end solution for incentive management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and Automotive industries.

We have 2 SaaS products:

My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners.

Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

This role reports to

Customer Success Manager

3 best things about the job

  • Play an integral role in ensuring success for program performance.       
  • Actively identify development opportunities for yourself to ensure Performance Excellence
  • Build strong relationships with internal departments to ensure understanding of proposition

Responsibilities of the role

  • Execution of program deliverables in coordination with the client and internal stakeholders – as per agreed SLAs and quality expectations
  • Managing complex program data and MIS        
  • Daily program related activities throughout the program life cycle
  • Develop and manage strong relationships with other internal departments to ensure outstanding service and solutions
  • Ability to coordinate and manage multiple programs

What you will need

  • Advanced level MS Excel proficiency including data analysis will be added advantage.
  • 1 to 2 years of experience in similar role.
  • Ability to work with multiple internal and external stakeholders.
  • Excellent verbal and written communication skills.
Customer Success Executive

Software Engineer Manager

Software Engineer Manager

PHP-Programmer-1024x1024

Customer Success Executive

Customer Success Executive

No of Vacancies : 1

Working Location : Mumbai (Hybrid, Flexible Timing)

 
About us

GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people.

We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners.

Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

Some examples of our products

Buzzz – A comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners.

My Supercheques – Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes. This can be used for promotions and as a quick and easy Reward for Employees and Channel as well. Employees can turn their e-codes into digital or physical gift card Rewards.

Job Description

3-5 Years of Software Development experience with relevant technologies

Minimum 3 years experience in either CI (codeigniter) or Laravel 

 

We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure.

Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will also be required to act as a module/team lead, thereby guiding junior team members in tasks such as code review, design, task management, etc.

Responsibilities

Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)

Work on integration of 3rd Party libraries as required by the product

Lead a group of team members, responsible for end-to-end development and delivery of a particular module

Deployment of applications to servers of different environments

Unit-testing code for robustness, including edge cases, usability, and general reliability

Ensure the quality of the end product while adhering to quality norms

Creating Technical documentation wherever applicable

Collaborate with cross-functional teams to define, design, and ship new features

Take part in requirement understanding and contribute to solution of the requirement

Skills

Should have a sound experience in PHP, MVC Frameworks, Code Igniter.

Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON

Should have a strong knowledge of MySQL databases and of relational databases

Should have experience in code review and leading a team

Should have prior experience in deployment and delivery

Knowledge of Angular JS, Node JS will be considered as an added advantage

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration

About us

GRG India is an enterprise SaaS company. We simplify reward and incentive delivery for employees, sales teams and channel partners and provide an end-to-end solution for incentive management. Our clients include some of India’s top brands across BFSI, FMCG,, IT, and Automotive industries.

We have 2 SaaS products:

My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners.

Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

This role reports to

Customer Success Manager

3 best things about the job

  • Play an integral role in ensuring success for program performance.       
  • Actively identify development opportunities for yourself to ensure Performance Excellence
  • Build strong relationships with internal departments to ensure understanding of proposition

Responsibilities of the role

  • Execution of program deliverables in coordination with the client and internal stakeholders – as per agreed SLAs and quality expectations
  • Managing complex program data and MIS        
  • Daily program related activities throughout the program life cycle
  • Develop and manage strong relationships with other internal departments to ensure outstanding service and solutions
  • Ability to coordinate and manage multiple programs

What you will need

  • Advanced level MS Excel proficiency including data analysis will be added advantage.
  • 1 to 2 years of experience in similar role.
  • Ability to work with multiple internal and external stakeholders.
  • Excellent verbal and written communication skills.
Man working on computer. Young it worker using laptop in the office, Internet marketing, technology, finance, business concept

Associate Software Engineer

Associate Software Engineer

Man working on computer. Young it worker using laptop in the office, Internet marketing, technology, finance, business concept

Software Programmer

Man working on computer. Young it worker using laptop in the office, Internet marketing, technology, finance, business concept

No of Vacancies : 3

Years of Experience Required : 2-3 Years

Working Location : Mumbai

Job Description

 

We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities

 
  • Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
  • Work on integration of 3rd Party libraries as required by the product
  • Unit-testing code for robustness, including edge cases, usability, and general reliability
  • Ensure the quality of the end product while adhering to quality norms
  • Creating Technical documentation wherever applicable
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Take part in requirement understanding and contribute to solution of the requirement

Skills

 
  • Should have a sound experience in PHP, MVC Frameworks, Code Igniter.
  • Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON
  • Working knowledge of MySQL databases and of relational databases
  • Knowledge of Angular JS, Node JS will be considered as an added advantage
  • Proficient understanding of code versioning tools, such as Git
  • Familiarity with continuous integration

Your sales team, without a hint of doubt, is one of your biggest assets. Being on ground zero, day in and day out is not an easy job. Mounting internal and external pressures make things even more difficult. Achieving targets, at times being pushed to over-achieve, a fiercely competitive market, difficult-to-please customers, a not-so-easy work-life balance, and so many other factors can make their life challenging.   

Amidst all this, what is it that they need to keep them going? Better salaries, rewards, recognition, growth opportunities, promotions, offsites, trips abroad, what?   

Read on to know more about what motivates a sales team – what works and what does not.  

Motivating the sales team  

Do you need to motivate your sales team, in the first place? Is it worth the effort, money, and time? What would happen if the team is let to itself without a word of encouragement, a pat on the back, or a message on an e-platform socially acknowledging their hard work and zeal?   

Typically, most salespeople are innately motivated individuals. They are passionate and pretty ambitious, have high self-esteem, are good at communication, are great networkers, and above all, are quite confident. This is not a thumb-rule but in most cases, you’ll find salespeople to have these common characteristics. There are variations too but that’s usually a small percentage.  

Having said this, even the most self-motivated and confident person needs some kind of appreciation and acknowledgment from time to time to keep their motivational levels intact. You need to celebrate their achievements and socially accept their contributions to value their work so that their self-pride and confidence never wavers.   

Thus, motivating the sales people who are directly responsible for selling your products and services and promoting your brand is crucial. If you want your business and returns to grow positively, then, as an organizational head, you need to work on this psychological aspect of human behavior from the beginning.   

It should be an integral part of your work culture. And, it needs to be done on a regular basis and not as a yearly event.  

“People often say that motivation does not last. Well, neither does bathing – that’s why we recommend it daily.” by Zig Ziglar  

What can happen if your salespeople are demotivated and feel unappreciated, they will look for the earliest opportunity to leave and join the competition.  

Now that we understand that motivation is a necessity for your sales team, what is the best way to motivate a sales team? What to say, do, and how to do all of these? 

Ways to inspire and motivate your sales team  

1. Get to know your team  

Motivation is more of a personal need than anything else. To ensure that your team remains sincerely yours, make an effort to know them at a personal level. This goes for team leaders, managers, higher management, and even CEOs, CXOs, etc. For family-owned businesses, this endeavor should be undertaken by owners too.  

Regular one-to-one meetings, the occasional team meets, get-togethers, and involving team members in big decisions that will affect their lives and performances, etc., should be a part of the company culture. Such opportunities give you the chance to know what inspires each individual and how you can gain their trust and loyalty in the workplace. When you understand and know your team members, you are bound to work out techniques and processes that drive them to achieve their best.   

2. Build a collaborative environment  

“Collaboration is Multiplication.”  

  • John C. Maxwell 

Collaboration always helps. In organizations where the sales team might be working in siloes, problems creep up in no time. Blame game become a part of the sales teams’ culture before long. This is because in siloes, salespeople work all alone and have no idea what the others are up to or aren’t aligned to the team’s collective vision. 

If you want your sales team to give their best, and stay motivated all through, bring them at par with the rest of their team. Let them be a part of the table where they can converse, communicate, flag bothering issues, and more. This becomes a platform for everyone around the table to cross the hurdles together, to break prejudices, and work as a team for better productivity.   

3. Goals  

Sales teams everywhere are about targets and goals. There’s no contention about this. Segregating the goals further is one of the practical ways of motivating a Sales Team. 

Give them goals for the day, week, and month. Daily goals are short-term and accomplishment should be associated with a pat on the back, accolading in a team meeting, etc. Weekly goals are much meatier and more tangible. Achievement of these goals can be tied to social appreciation on your internal sales incentive platform like My Incentives wherein everyone from the organization can join in to appreciate the person. Monthly goals should be associated with value-added rewards like gift vouchers, memberships, subscriptions, recommendations for professional workshops, etc, all of which can again be accomplished using a sales incentive software. 

4. Reward them 

What is the best way to motivate a sales team, you may ask? 

This is it. Rewards.  

Not just cash and money, increments and promotions – these are essential, of course. But, more than that, devise attractive reward schemes. Free lunches or dinners, a day off, a movie break for the entire team, going out to attend a sports match as a team, Friday BBQs, participating in a philanthropic cause, a foreign trip, etc. There’s no end to innovating newer ideas to make your sales folks feel appreciated and valued.  

5. Multi-tiered rewards  

If you keep rewards only for the winners, you may end up motivating only a select few. Some assume that they will never win or achieve their targets and therefore will not try hard. Some feel that the winner is already pre-decided and will never try hard enough to get to the crossing line. Multi-tiered rewards ensure wins for multiple winners and therefore, there’s always something for someone. Everyone will try to be that someone. Consequently, the performance of the team is bound to get better. 

6. Recognition  

Another crucial aspect of what can motivate a sales team is recognition. It is a basic human need and for the people who are selling your products and services in a highly volatile and competitive environment, recognition can do wonders. Email blasts across the organization recognizing team members with their photos, awarding salesperson of the month, an Employee Hall of Fame for consistent achievers, callouts from colleagues, etc., are simple ways to recognize.   

My Incentives, for instance, lets you automate all the above ways, thereby, minimizing manual work and making things way more exciting and fun for everyone in the sales department.  

What to say to motivate your sales team?  

Earlier in the article, we spoke of patting the back, appreciating the person, saying positive things to the salespeople, etc. But what are things that can be said to the team to keep them pepped up always? Try some of these. These are very, very simple yet most of us forget it amidst the day-to-day toils of work and life.  

  • Thank You. If not every day, say it when they make small but significant contributions. 
  • What is your opinion about this? It shows that their views matter and not just yours.  
  • Wonderful, that’s great. Highly motivating words from a boss to the person who is toiling hard on the ground.  
  • Is there anything that I can help with? This shows that you are there to fall back on in case the team is facing any issues.  
  • It’s a ‘We.’ Together as a unit you will stand and win, but as solos and individuals, there are more chances of failure.  
Mobile phone app streaming music

IOS Developer

IOS Developer

Mobile phone app streaming music

IOS Developer​

Mobile phone app streaming music

No of Vacancies : 1

Years of Experience Required : 2-3 Years

Working Location : Mumbai

Responsibilities

 
  • Design and build applications for the iOS platform
  • Ensure the performance, quality, and responsiveness of applications
  • Collaborate with a team to define, design, and ship new features
  • Identify and correct bottlenecks and fix bugs
  • Help maintain code quality, organization, and automatization
  • Create supportive technical documentation

Skills

 
  • Proficient with Objective-C, Swift, and Cocoa Touch
  • Experience on Xcode
  • Experience with iOS frameworks such as Core Data, Core Animation, etc.
  • Experience with offline storage, threading, and performance tuning
  • Familiarity with RESTful APIs to connect iOS applications to back-end services
  • Knowledge of other web technologies and UI/UX standards
  • Understanding of Apple’s design principles and interface guidelines
  • Knowledge of low-level C-based libraries is preferred
  • Experience with performance and memory tuning with tools
  • Familiarity with cloud message APIs and push notifications
  • Knack for benchmarking and optimization
  • Proficient understanding of code versioning tools
  • Familiarity with continuous integration

Your sales team, without a hint of doubt, is one of your biggest assets. Being on ground zero, day in and day out is not an easy job. Mounting internal and external pressures make things even more difficult. Achieving targets, at times being pushed to over-achieve, a fiercely competitive market, difficult-to-please customers, a not-so-easy work-life balance, and so many other factors can make their life challenging.   

Amidst all this, what is it that they need to keep them going? Better salaries, rewards, recognition, growth opportunities, promotions, offsites, trips abroad, what?   

Read on to know more about what motivates a sales team – what works and what does not.  

Motivating the sales team  

Do you need to motivate your sales team, in the first place? Is it worth the effort, money, and time? What would happen if the team is let to itself without a word of encouragement, a pat on the back, or a message on an e-platform socially acknowledging their hard work and zeal?   

Typically, most salespeople are innately motivated individuals. They are passionate and pretty ambitious, have high self-esteem, are good at communication, are great networkers, and above all, are quite confident. This is not a thumb-rule but in most cases, you’ll find salespeople to have these common characteristics. There are variations too but that’s usually a small percentage.  

Having said this, even the most self-motivated and confident person needs some kind of appreciation and acknowledgment from time to time to keep their motivational levels intact. You need to celebrate their achievements and socially accept their contributions to value their work so that their self-pride and confidence never wavers.   

Thus, motivating the sales people who are directly responsible for selling your products and services and promoting your brand is crucial. If you want your business and returns to grow positively, then, as an organizational head, you need to work on this psychological aspect of human behavior from the beginning.   

It should be an integral part of your work culture. And, it needs to be done on a regular basis and not as a yearly event.  

“People often say that motivation does not last. Well, neither does bathing – that’s why we recommend it daily.” by Zig Ziglar  

What can happen if your salespeople are demotivated and feel unappreciated, they will look for the earliest opportunity to leave and join the competition.  

Now that we understand that motivation is a necessity for your sales team, what is the best way to motivate a sales team? What to say, do, and how to do all of these? 

Ways to inspire and motivate your sales team  

1. Get to know your team  

Motivation is more of a personal need than anything else. To ensure that your team remains sincerely yours, make an effort to know them at a personal level. This goes for team leaders, managers, higher management, and even CEOs, CXOs, etc. For family-owned businesses, this endeavor should be undertaken by owners too.  

Regular one-to-one meetings, the occasional team meets, get-togethers, and involving team members in big decisions that will affect their lives and performances, etc., should be a part of the company culture. Such opportunities give you the chance to know what inspires each individual and how you can gain their trust and loyalty in the workplace. When you understand and know your team members, you are bound to work out techniques and processes that drive them to achieve their best.   

2. Build a collaborative environment  

“Collaboration is Multiplication.”  

  • John C. Maxwell 

Collaboration always helps. In organizations where the sales team might be working in siloes, problems creep up in no time. Blame game become a part of the sales teams’ culture before long. This is because in siloes, salespeople work all alone and have no idea what the others are up to or aren’t aligned to the team’s collective vision. 

If you want your sales team to give their best, and stay motivated all through, bring them at par with the rest of their team. Let them be a part of the table where they can converse, communicate, flag bothering issues, and more. This becomes a platform for everyone around the table to cross the hurdles together, to break prejudices, and work as a team for better productivity.   

3. Goals  

Sales teams everywhere are about targets and goals. There’s no contention about this. Segregating the goals further is one of the practical ways of motivating a Sales Team. 

Give them goals for the day, week, and month. Daily goals are short-term and accomplishment should be associated with a pat on the back, accolading in a team meeting, etc. Weekly goals are much meatier and more tangible. Achievement of these goals can be tied to social appreciation on your internal sales incentive platform like My Incentives wherein everyone from the organization can join in to appreciate the person. Monthly goals should be associated with value-added rewards like gift vouchers, memberships, subscriptions, recommendations for professional workshops, etc, all of which can again be accomplished using a sales incentive software. 

4. Reward them 

What is the best way to motivate a sales team, you may ask? 

This is it. Rewards.  

Not just cash and money, increments and promotions – these are essential, of course. But, more than that, devise attractive reward schemes. Free lunches or dinners, a day off, a movie break for the entire team, going out to attend a sports match as a team, Friday BBQs, participating in a philanthropic cause, a foreign trip, etc. There’s no end to innovating newer ideas to make your sales folks feel appreciated and valued.  

5. Multi-tiered rewards  

If you keep rewards only for the winners, you may end up motivating only a select few. Some assume that they will never win or achieve their targets and therefore will not try hard. Some feel that the winner is already pre-decided and will never try hard enough to get to the crossing line. Multi-tiered rewards ensure wins for multiple winners and therefore, there’s always something for someone. Everyone will try to be that someone. Consequently, the performance of the team is bound to get better. 

6. Recognition  

Another crucial aspect of what can motivate a sales team is recognition. It is a basic human need and for the people who are selling your products and services in a highly volatile and competitive environment, recognition can do wonders. Email blasts across the organization recognizing team members with their photos, awarding salesperson of the month, an Employee Hall of Fame for consistent achievers, callouts from colleagues, etc., are simple ways to recognize.   

My Incentives, for instance, lets you automate all the above ways, thereby, minimizing manual work and making things way more exciting and fun for everyone in the sales department.  

What to say to motivate your sales team?  

Earlier in the article, we spoke of patting the back, appreciating the person, saying positive things to the salespeople, etc. But what are things that can be said to the team to keep them pepped up always? Try some of these. These are very, very simple yet most of us forget it amidst the day-to-day toils of work and life.  

  • Thank You. If not every day, say it when they make small but significant contributions. 
  • What is your opinion about this? It shows that their views matter and not just yours.  
  • Wonderful, that’s great. Highly motivating words from a boss to the person who is toiling hard on the ground.  
  • Is there anything that I can help with? This shows that you are there to fall back on in case the team is facing any issues.  
  • It’s a ‘We.’ Together as a unit you will stand and win, but as solos and individuals, there are more chances of failure.