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Group Account Manager – Client solutions 

Group Account Manager - Client solutions

Man working on computer. Young it worker using laptop in the office, Internet marketing, technology, finance, business concept

Group Account Manager – Client solutions 

About Us 

GRG India is a SaaS company specializing in incentive and reward management. Our flagship product, My Incentives, is a no-code, enterprise-grade SaaS solution that helps large organizations (2,000+ member sales and channel teams) design, manage, and automate incentive programs. 

We partner with leading brands across BFSI, FMCG, Construction, IT, Agrochemicals, and Automotive sectors, enabling them to: 

  • Automate incentive administration and real-time calculations 
  • Gamify and motivate frontline and channel sales teams 
  • Provide visibility to sales leadership 
  • Ensure zero leakage and fraud in incentive payouts 

 

Role Purpose 

Group Account Manager will lead a team of Account Managers working across Client servicing, Program Operations, and Customer Service. This role combines strategic leadership, client relationship management, and commercial accountability to drive client success and sustainable growth. 

You will be the trusted advisor to senior client stakeholders, champion their needs internally, and ensure flawless service delivery through operational excellence and technology-enabled processes. 

 

Key Responsibilities 

Client Leadership & Relationship Management 

  • Act as the primary point of contact for senior client stakeholders, building strong and trusted partnerships. 
  • Understand client business goals, technical needs, and align solutions to deliver measurable outcomes. 
  • Advocate for clients internally, ensuring their voice drives product enhancements and service improvements. 

Team Leadership & Operations 

  • Manage and mentor Account Managers and their teams across servicing, operations, and support. 
  • Design, optimize, and oversee operational processes to ensure seamless program delivery. 
  • Drive continuous improvement and innovation in service delivery. 

Commercial & Strategic Accountability 

  • Develop and execute account growth strategies, including upselling and cross-selling opportunities. 
  • Own financial performance: budgets, forecasts, profitability, and revenue targets. 

Performance Management & Reporting 

  • Track account KPIs, prepare business reviews, and present performance insights to clients and senior leadership. 
  • Provide accurate financial forecasts and ensure alignment with company growth goals. 

Technical & Product Expertise 

  • Leverage deep product knowledge to troubleshoot complex issues and recommend solutions. 
  • Partner with Product and Engineering teams to influence roadmap priorities. 
  • Explore AI-driven opportunities to optimize and automate processes. 

 

What We’re Looking For 

  • Proven experience in client relationship management at senior leadership levels, ideally in SaaS, incentives, loyalty, or enterprise solutions. 
  • Strong project management skills, coordinating cross-functional teams on large, complex programs. 
  • Exceptional communication skills (written and verbal), with the ability to influence at C-level. 
  • Strong financial acumen: budgeting, forecasting, and driving account profitability. 
  • A track record of managing people, with excellent organizational and mentoring skills. 
  • Attention to detail, with the ability to anticipate challenges and proactively mitigate risks. 

 

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Reward Operations Intern

Reward Operations Intern

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Reward Operations Intern 

About us

GRG India is a SAAS company providing products in incentive and reward management. Our SAAS product – “My Incentives” helps companies engage and incentivize their Sales teams, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

‘My Incentives’ is a b2b, no-code enterprise SaaS product. We automate the end-to-end sales and channel incentive process, typically for large companies with 2,000+ member strong frontline and channel sales teams.

Specifically, we keep our clients’ brands and sales top of mind for the sales and channel sales reps via:

  1. Automating the admin hassle of executing and calculating sales incentives Our sophisticated, real-time engine ingests and transforms the data and calculates incentives in real time
  2. Gamifying and motivating front line and channel sales teams
  3. Providing visibility to the regional sales leadership
  4. Driving zero leakages and zero fraud in incentive payouts

Reports to

AVP – Reward Operations

3 best things about the job

  • Work in a rapidly evolving industry where scalable tech products have a huge impact
  • Work in a product environment which provides a greater scope for growth
  • Exposure to new technologies and processes

Responsibilities of the role

  • Responding to customer inquiries and complaints
  • Providing product or service information
  • Processing orders, forms, and requests
  • Maintaining a record of customer interactions
  • Following up to ensure resolution

What you will need

  • Excellent communication skills
  • Proactive
  • Problem solving, go getter attitude
  • Quick learner
  • Ensures the assigned task is completed within the timelines with perfection
  • Candidate with previous internship experience will be preferred.

Additional Details:

  • Employment type: Intern (9 months)
  • Work Mode: On site
  • Candidate are required to join immediately
  • Monday to Friday – 5-day work week.
  • Stipend: 10,000 per month
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Lead Data Analyst

Lead Data Analyst

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Lead Data Analyst

About us 

GRG India is a SaaS company specializing in incentive and reward management. Our products help businesses engage and incentivize employees, customers, and channel partners. Our clients include top Indian brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

We offer two flagship SaaS products:

  • My Incentives: A gamified platform designed to drive performance among sales teams and channel partners. It supports complex sales scheme calculations, real-time tracking through campaigns (milestone journeys, races, target meters), automated payouts, and seamless reward delivery via app.
  • Buzzz: A comprehensive reward and recognition platform for employee engagement. It promotes performance and innovation through appreciation and motivation aligned with business objectives.

    Reporting To

    Head of Growth and Strategy

    3 Best Things About This Job

    • Work with leading brands across multiple industries.
    • Play a significant role in driving data-backed business decisions.
    • Exposure to complex loyalty programs across blue- and white-collar workforce segments.

Key Responsibilities

  1. Incentive Calculations & Operations
  • Ensure the My Incentives product is configured with flexible and scalable calculation workflows.
  • Maintain calculation checklists to validate monthly incentive computations.

2.Data-Based Program Insights & Dashboards

  • Guide the setup of custom sales dashboards and reports based on client input.
  • Independently propose views (e.g., metrics, user segmentation by hierarchy/region/segment, time-based comparisons) to help achieve client goals.
  • Develop frameworks for ROI and impact analysis tied to campaign objectives.
  • Operationalize insights via automated dashboards that update on a continuous/monthly/quarterly basis.
  • Collaborate with client/account teams to translate insights into action.

3.New Client POCs

  • Lead setup of new client POCs with clearly scoped calculation flows and dashboards.

4.Product Analytics

  • Review feature usage with segmentation by user maturity, performance, etc., and partner with Customer Success to improve adoption and value.
  • Test new features for incentive calculation and dashboarding; suggest enhancements based on findings.

5.AI-Led Innovation

  • Explore opportunities to integrate AI in a privacy-first and accuracy-first manner within the product.

What You Will Need

  • Bachelor’s degree in Mathematics, Computer Science, Economics, or Statistics.
  • 3-5 years of experience in data analysis, with expertise in mining, evaluation, and visualization.
  • Proficiency in Excel and Python/ SQL; ability to learn other analytic tools quickly.
  • Experience in marketing campaign analytics.
  • Technical writing skills for queries, reports, and presentations.
  • Bonus: Experience or interest in prompt engineering
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Lead Quality Assurance Engineer 

Lead Quality Assurance Engineer

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Lead Quality Assurance Engineer 

About us 

GRG India is a SAAS company providing products in incentive and reward management. Our SAAS product – “My Incentives” helps companies engage and incentivize their Sales teams, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

 

‘My Incentives’ is a b2b, no-code enterprise SaaS product. We automate the end-to-end sales and channel incentive process, typically for large companies with 2,000+ member strong frontline and channel sales teams.  

Specifically, we keep our clients’ brands and sales top of mind for the sales and channel sales reps via: 

  1. Automating the admin hassle of executing and calculating sales incentives Our sophisticated, real-time engine ingests and transforms the data and calculates incentives in real time 
  2. Gamifying and motivating front line and channel sales teams 
  3. Providing visibility to the regional sales leadership  
  4. Driving zero leakages and zero fraud in incentive payouts 

 

3 best things about the job 

  • Work in a rapidly evolving industry where scalable tech products have a huge impact 
  • Work in a product environment which provides a greater scope for growth 
  • Exposure to new technologies and processes 

 

Key Responsibilities: 

  • Lead, mentor, and manage a team of manual testers to ensure high-quality product releases. 
  • Define and execute test strategies, plans, and processes for both manual and automated testing. 
  • Collaborate closely with Product, Development, and DevOps teams to ensure smooth testing cycles. 
  • Introduce and implement automation testing into the QA lifecycle using appropriate tools and frameworks. 
  • Identify areas for test optimization and drive continuous improvement in test coverage and test cycle efficiency. 
  • Own test reporting, bug tracking, and quality metrics. 
  • Ensure timely delivery of QA deliverables across multiple sprints/releases. 

 

Requirements: 

  • 3–5 years of total experience in software testing, with at least 1 year of hands-on automation testing experience. 
  • Strong knowledge of testing methodologies, test case design, and QA best practices. 
  • Experience managing or mentoring QA teams. 
  • Proficient in using automation tools like Selenium, Playwright, Cypress, or similar. 
  • Familiarity with version control tools (e.g., Git), CI/CD tools, and Agile methodologies. 
  • Experience working on SaaS products is a plus. 
  • Excellent communication, leadership, and organizational skills. 

 

Nice to Have: 

  • Exposure to API testing tools like Postman or REST-assured. 
  • Experience with test management tools. 
  • Understanding of cloud platforms. 

 

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IT – Associate Software Engineer

IT - Associate Software Engineer

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IT - Associate Software Engineer​

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No of Vacancies : 3

Years of Experience Required :1-3 Years

Cost to Company (CTC) – 4LPA-5LPA + other benefits

Working Location : Mumbai

Job Description

 

We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities

 
  • Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
  • Work on integration of 3rd Party libraries as required by the product
  • Unit-testing code for robustness, including edge cases, usability, and general reliability
  • Ensure the quality of the end product while adhering to quality norms
  • Creating Technical documentation wherever applicable
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Take part in requirement understanding and contribute to solution of the requirement

Skills

 
  • Should have a sound experience in PHP, MVC Frameworks, Code Igniter.
  • Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON
  • Working knowledge of MySQL databases and of relational databases
  • Knowledge of Angular JS, Node JS will be considered as an added advantage
  • Proficient understanding of code versioning tools, such as Git
  • Familiarity with continuous integration

No of Vacancies : 3

Years of Experience Required :1-3 Years

Cost to Company (CTC) – 4LPA-5LPA + other benefits

Working Location : Mumbai

Job Description

 

We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities

 
  • Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
  • Work on integration of 3rd Party libraries as required by the product
  • Unit-testing code for robustness, including edge cases, usability, and general reliability
  • Ensure the quality of the end product while adhering to quality norms
  • Creating Technical documentation wherever applicable
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Take part in requirement understanding and contribute to solution of the requirement

Skills

 
  • Should have a sound experience in PHP, MVC Frameworks, Code Igniter.
  • Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON
  • Working knowledge of MySQL databases and of relational databases
  • Knowledge of Angular JS, Node JS will be considered as an added advantage
  • Proficient understanding of code versioning tools, such as Git
  • Familiarity with continuous integration